Sales 5495 7777

Rentals 1300 933 733


Sales 3886 8333

Rentals 1300 933 733


Emergency Contacts

Agency: Marsellos Pike Real Estate
Contact: 5495 5466

Emergency Electrician

Enerlec Electrical - 0417 601 889

Emergency Plumber

North West Plumbing - 0418 868 848
Unique Elementz Plumbing & Gas - 0488 233 570 

Emergency Maintenance

NC Home Maintenance - 0414 495 348



     Important Numbers

Emergency Services - 000
Caboolture Police - 07 5495 0444
Burpengary Police - 07 3491 2444
Redcliffe Police - 07 3283 0555
Deception Bay Police - 07 3385 4000
Petrie Police - 07 3897 7222
Unity Water - 1300 086 489
Moreton Bay Regional Council - 5433 3000
DEFT Rent - 1800 672 162
SES - 13 25 00 (flood or storm emergencies)

Trouble Shooting

Plumbing Leaks

The most common problem in properties is water leaking from wet areas eg bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our Agency if there is a problem.
If the problem is a ‘serious’ water leak, this is classified as an emergency repair under the Legislation and the Agency must be notified immediately.

Hot Water Systems

If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check….is the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.

Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please complete a repair advice form. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.


Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact your Property Manager.


If your neighbours have also lost power contact your Electricity Supplier. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.

Note: If this does not rectify the problem please notify our Agency. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Please be aware that if you arrange for a tradesperson to attend outside of our office hours and the issue is deemed to be of your causing, you will be required to pay the invoice for the works completed in full.

Emergency Maintenance

Emergency maintenance must be reported immediately. Please refer to the RTA 17a Information Statement (the booklet in your lease pack). All emergencies must be phoned through to the Agency as soon as possible and then formalised in writing.

General Repairs

All general maintenance must be put in writing using the repair/request forms that are available from our Agency.